Refund Policy
Next Level Empire LLC Refund Policy.
Last updated: April 24, 2024
Thank you for choosing Next Level Empire LLC for your Ecommerce Growth Infrastructure needs. We are committed to delivering exceptional services and building long-term partnerships with our clients. Your satisfaction is our top priority, and we strive to ensure that all work is completed to the highest standard. Please read our refund policy carefully, as it outlines the terms under which refunds are granted and the conditions required to limit disputes and misunderstandings.
30-Day Refund Policy
We offer a 30-day refund policy from the date the client has officially accepted the work. This policy ensures that we are aligned with your expectations and that the completed project meets the agreed deliverables.
Eligibility for Refunds
Refunds apply only after project acceptance:
Once the work has been completed, and the client has formally approved the deliverables, the 30-day window for refunds begins.
Refunds will be processed if:
The client provides documented evidence that the deliverables do not align with the initial scope of the agreement.
Next Level Empire LLC fails to meet key deliverables within the agreed timeframes, excluding delays due to circumstances beyond our control (e.g., client inaction or third-party issues).
Partial refunds may be issued for services rendered up to the point of cancellation if certain phases or components have already been delivered successfully.
Conditions for Refund Requests
To initiate a refund, the following conditions must be met:
Refund requests must be submitted in writing within the 30-day refund period.
Clients must provide specific reasons and documentation supporting the refund request (e.g., evidence of misalignment with agreed project scope or milestones).
Refund requests must be sent to our support team at hello@nextlevelempire.io with the subject line: "Refund Request - [Client Name / Invoice Number]".
Refund requests that fall outside the 30-day window will not be considered.
Non-Refundable Services
Certain services may not qualify for a refund, including:
Completed advertising campaigns where ad spend has already been deployed on the client’s behalf.
Third-party fees incurred (e.g., domain registrations, hosting, or platform integrations).
"Done For You" systems once implemented and accepted by the client.
These exclusions are essential to ensure that investments and resources already committed to the client’s project are fairly compensated.
Dispute and Chargeback Prevention
At Next Level Empire LLC, we take pride in clear communication and documented service milestones. To ensure transparency and avoid misunderstandings:
All projects will include milestone approvals to verify progress throughout the engagement.
Clients are encouraged to reach out with questions or concerns immediately during the project’s progress so that adjustments can be made promptly.
Should a dispute arise, we ask that the client first contact our support team directly at hello@nextlevelempire.io. We are committed to resolving any issues fairly and promptly to avoid unnecessary chargebacks.
Refund Process
Approved refunds will be issued within 10-14 business days after the refund request has been reviewed and confirmed.
Refunds will be credited back to the original payment method used for the transaction.
Clients will receive a confirmation email once the refund has been processed.
Changes to the Refund Policy
Next Level Empire LLC reserves the right to modify or update this refund policy at any time. Any changes will be communicated to our clients via email and reflected on our website at https://nextlevelempire.io.
We value your business and are dedicated to delivering excellent service. If you have any questions or need further clarification about our refund policy, please contact us at hello@nextlevelempire.io.